BURN

Warranty Services Assistant

About the role The Warranty Services Assistant will support the Repair Services Coordinator in the execution of warranty functions.

Duties and Responsibilities

•  Liaise with the Repair Services Coordinator to manage and track inventory through weekly stock take.
•  Liaise with the Repair Services Coordinator to ensure spare parts received from production are thoroughly inspected, counted, and transferred in ERP.
•  Manage and track inventory through weekly stock take.
•  Liaise with the Repair Service coordinator to ensure all countries are restocked with parts.
•  Assist in tracking warranty parts dispatched to repair stations through ERP and Excel
•  Assist in tracking consumption of inventory through service orders.
•  Maintain records of all warranty expenses for reporting purposes.
•  Establish and maintain communication with service station personnel.
•  Provide initial and ongoing training on product repair to service station personnel. eN1w0ka vhcO3
•  Liaise with the Repair Service Coordinator to onboard new service stations.
•  Promptly identify and communicate any abnormal field failures.
•  Prepare reports and documentation of service station trips and training, including product photos and physical samples.
•  Ensure BURN-approved standard operating procedures are properly implemented.
•  Liaise with the Repair Service Coordinator to ensure service stations and all related repair processes meet expected standards.

Skills and Experience

•  A degree in a business-related discipline.
•  A track record of 1-2 years of relevant professional experience.
•  Proficiency in the utilization of the Microsoft Office suite.
•  Demonstrated self-motivation and a strong aptitude for collaborative teamwork.
•  Exceptional attention to detail and exemplary organizational capabilities.
•  Proficiency in effective communication, both written and verbal, in both English and French.
•  Knowledge of inventory management practices.

Qualified Female Candidates encouraged to Apply

BURN does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training, or any other fees).

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