Bank of Africa Tanzania (BOA)

Senior Manager – Branch Support & Reconciliation Unit

Senior Manager – Branch Support & Reconciliation Unit

Department: Operations And Support

Summary of Responsibilities:

• To provide leadership and guidance on all Branch Operations functions and ensure high quality of Branch operations delivered to Business. Design and implement processes that support expeditious, accurate and efficient service to all our customers, both internal and external as well as safeguarding the bank against fraud and operational loses. Provide Branch Operations Managers/ Officers with guidance on Branch Operations issues. Ensuring proper adherence to accounting schemes across users in the network in order to reduce reconciliation challenges. Ensuring there is proper maintenance of tariff and posting codes in CBS to reduces chances for leakages

Scope of Duties:

• Ensure error free and timely processing of all transactions related to operations
• Ensuring no leakages of bank’s revenues by having daily, weekly and monthly review for all transactions done
• Review all key transactions on daily basis to ensure revenue is collected effectively
• Validate TISS/TT and related transactions when limits exceed branch or HQ users
• Ensuring all transactions booked are validated timely
• Perform cancellation and approve reversals
• Sharing status for revenues collected on daily, weekly and monthly basis (as guided by the framework)
• Advising management on areas that need to be strengthened to reduce income leakages.
• Review reconciliation of internal accounts as per internal account framework
• Ensure ATM reconciliations are done on daily basis
• Communicate various circulars related to operations management
• Ensure compliance to regulatory and bank policies and procedures.
• Provide training to various branch staffs for effective delivery of services and operational error minimisation
• Validation of high value and position ‘C’ transactions
• Review branch cash over and shortages on daily basis
• Central operations validations when need arises
• Engage in the preparation of procedures and policies
• Ensure Preparation of proof samples by branches is done timely
• Manage non individual accounts i.e. Corporate /SME/NGO etc. are compliant to KYC
• Manage Control queries for the unit
• Review and provide recommendations for all waivers before approval is granted
• Conducting post tariff implementation on CBS to ensure right fees are captured in the system
• Perform Any other job assigned by your direct Supervisor.

Technical Know How:

• Thorough knowledge of general banking operations (Branch and HQ operation)
• High level of creativity and innovativeness
• High level of integrity
• Clearing and general banking transactional knowledge
• Reconciliation skills
• Organisation and coordination skills
• Computer literacy
• Excellent customer service
• Team building /conflict management

Professional skills & Experience:

• A degree in Banking, Commerce, Business Administration, Social sciences, Finance, Accounting, Economics or any related course
• Excellent customer service
• Team building / Conflict management
• Communication (oral & written)
• Leadership, Coaching, Organization and coordination skills
• A minimum of 6 years’ experience in a commercial bank of which at least 4 years should have been at branch or Operations section at a capacity of manager

Submission:

All the applicants should submit their application letter,  CV and Certificates not later than 30th May 2024 to email: hr@boatanzania.com

OR

THE HUMAN RESOURCES DEPARTMENT

BANK OF AFRICA – TANZANIA

NDC DEVELOPMENT HOUSE

OHIO / KIVUKONI STREET

P.O Box 3054

DAR ES SALAAM TANZANIA.

NOTE: We shall communicate to only successful candidates who will meet all the requirements above.