IT Applications and End User Support Specialist at KCB Bank – June 2024
IT Applications and End User Support Specialist
JOB DESCRIPTION
Maintain optimum system availability figures for Banking Applications ie T24, ESB, Clearing Systems including MIPS, TACH, TISS, IBCM, Credit Data Beureu and any other emerging applications.
Provides prompt, efficient, quality service to end-users.
Resolve and allocate all calls logged in ITSM which are assigned to KCBT and follow up on the resolution of all calls assigned to group support team as per SLA between IT and business as well as between IT and Central team.
Conduct training sessions in different Banking applications to enhance users’ proficiency in utilizing communication tools effectively.
Respond to user queries and troubleshoot issues promptly.
Proactive monitoring of all Banking applications and provide system statistics, performance, and reports to aid management decision.
Provide guidance on how to use new applications/systems which has been introduced in our Bank to the respective users and provide basic troubleshooting training to IT Champions in our branches.
Maintain accurate documentation for different Banking applications configurations, procedures, and troubleshooting guides.
Adheres to KCB Bank IT standards and procedures in performing duties.
Collaborate with other IT teams to resolve complex issues promptly.
MINIMUM POSITION QUALIFICATION REQUIREMENTS
Academic & Professional
Particulars Detail Specific Field or Qualification
Need Type[1]
Education Bachelor’s degree Software Engineering, Computer Science, Information Technology, Computer Engineering RQ
Professional Qualifications
ITILv3 or v4, Database
Administration (OCA, MSSQL),
MCSA, MCSE, Software
Engineering, Linux
RQ
Skills and Experience
Working knowledge of Banking Applications including Co Banking system.
Windows Linux operating systems.
Knowledge of relational databases i.e., Oracle, MSSQL
Programming skills
RQ
Business Behaviours:
Excellent communications and engagement skills
Strong attention to detail and personal effectiveness
High-level of integrity
Strong skills at relationship building
Experience
RQ
Total Minimum No of Years Experience Required
3
Detail Area Minimum No of Years Need Type[2]
Experience Area 1 Knowledge on Co Banking Application and other Banking systems 3 ES
Experience Area 2 Database management skills 1 ES
Experience Area 3 Linux administration skills 2 DE
Experience Area 4 Programming skills 2 DE
[1] Need Types are : RQ = Required, AA = Added Advantage
[2] Need Types are: ES = Essential, DE = Desirable but not Essential
