Turkish Airlines

Cargo Representative

Job Description:

• Realizes processes for acceptance, flight preparation and delivery of any cargo and mail carried.
• Accompanies loading and unloading of cargo free from any damage and in full.
• Performs the first response in order for resolution of any irregularities occurred at cargo shipments.
• To develop relations with agents, customers and the companies operating in the industry; to find new markets; and to announce fares/charges, regulations and innovations to the agents.
• Inquires and assesses the available and possible cargo potentials at her/his region; and informs the Regional Cargo Manager; and issues a report for such purpose, when and if required.
• Establishes and improves cooperation with the cargo agents and other airlines, in order to find cargo for flights of the Company. Realizes visits to agents, and sales-marketing activities as per the marketing program.
• Monitors and implements any procedures, instructions and international publications regarding cargo charges and regulations.
• Takes the actions required for systematical performance of cargo sales and services at her/his region.
• Contributes to achievement of all targets of the process, where she/he serves, by acting in accordance with policies of the Company.
• Provides the official paper (AWB) stocks, keeps them safely, ensures that their distribution and transactions are carried out in accordance with the regulations and instructions.
• Coordinates with official authorities and handling agencies, follows rules and regulations.
• Provides reply to customer rate enquiries based on TK rate policy and applicatıons.
• Coordinates with Handling Company and follows up TK equipment stocks like ULDs straps etc. and ensure they are circulated and kept within Station limits avoid excess stocks
• Ensures cargo sales figures are correct free from dispute with ACS or cargo agents and ensures payments collected properly timely

Desired Skills & Experience

• Minimum High School graduation (Associate or Bachelors degree is preferred)
• Minimum 1 year of experience in cargo or logistics
• Knowledge of cargo operations through understanding of airline cargo sales including pricing strategies
• Competency with MS Office products
• Good command of English and local language(s)
• Excellent communication and negotiation skills
• Permanent residence permit in the respective country (The Company will not provide or assist with work permits)
• Ability to communicate with co-workers and business contact in a courteous and professional manner

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